Once you have purchased a hosting plan with Hyve, we will detail all the relevant connection information within the MyHyve support portal.
If you are having problems connecting, a common error is not specifying the ‘default folder’ or ‘initial directory’ within your FTP client. If you are utilising a shared IP address, make sure you specify this folder in your FTP settings. (This is usually the login name or domain name without the ‘www.’ or ‘.com’).
If you are still experiencing issues, please contact Hyve support.