Category: Plesk

Single email account failing on Plesk server – all other accounts are working.

No error. If you try to setup the account manually in mail enable you may see an error similar to:

‘Tthe email address you wish to add is already being used in postoffice (mapped to SF:domain.com/partofaccountname)’

This is because Plesk has messed up the config file in some strange way.

Goto: C:Program FilesSWsoftPleskMail ServersMail EnableConfig

Find file: ADDRESS-MAP.TAB

Backup file before changing

Find the line that relates to the error message and ensure that the full and correct email account name is used.

Problem solved.

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