Reporting Commtouch False Positives/Negatives

You may report false negatives and positives to Commtouch in order to ensure that messages are properly handled in the future

This is done as follows:

Please note: IE10 is not supported for this process.
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To Report False Positives (Legitimate mail that was flagged as spam):

1. Forward the original message as an attachment(RefID header line included) or retrieve the RefID and put it in the body of your submission. You can send more than one RefID per message. This is an example of the header line that must be included:
X-CTCH-RefID: str=0001.0A010208.492285A9.0064,ss=4,pt=62280,fgs=12

2. Send the message to reportfp@blockspam.biz with the following subject line:
[FP Report][Ipswitch][mm/dd/yyyy]

NOTE: Only the Date block should be modified. Eg: [FP Report][Ipswitch][03/07/2009]


To Report False Negatives (Spam mail that was not flagged):

1. Obtain the message as it was originally received.

2. Send the message as an attachment to reportfn@blockspam.biz with the following subject line:
[FN Report][Ipswitch][mm/dd/yyyy]

NOTE: Only the Date block should be modified. Eg: [FN Report][Ipswitch][03/07/2009]

  • You will not receive a response as this process is automatic.

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