My server has been hacked

Hyve hold no responsibility for servers or websites which are hacked and may need to shutdown servers or websites to avoid network saturation and malicious activity on our network.

We recommend the following mitigation actions are carried out immediately:

  • Change passwords to all FTP Accounts
  • Change passwords to all Email accounts
  • Change passwords to all SSH and RDP logins
  • Check site permissions, do not grant everyone full control or give 777 permissions to any sites
  • Delete any malicious code such as iframe injections etc.
  • Retore site from previous unhacked version if need be
  • Ensure all forms have a captcha or honey pot
  • Update all software on the server including versions of databases, application server software such as php, .NET and ColdFusion
  • Update all CMS software such as WordPress, Joomla etc.
  • Update any and all control panel software versions such as Plesk or Cpanel
  • Update all operating system software such as Linux and Windows.
  • Ensure appropriate firewall rules are in place
  • Ensure admin/management systems are locked down by VPN or static IP

Your developer will need to cleanse all code thoroughly to ensure all malicious files are removed from the server. A server rebuild may be necessary

Create a plan to update all the above on a regular bases

Please contact our support team immediately to inform us whether you wish to carry out mitigation actions yourself or if you wish for Hyve to consult with you and carry out the work for you. We will most likely need to charge extra management fees to cover this work and may recommend compulsory platform changes to avoid issues in the future. If you wish to carry out the procedure yourself, we will need to be informed of your plan of action.

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« This page (revision-8) was last changed on 24-May-2017 15:30 by Hyve Support
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