Category: DNS

[{ALLOW view admin}
How to setup a standard DNS request.

  • Add the domain to “domains” field in Order items in Order Manager, ensure its at the top of the list.
  • Check the ‘Host IP’ is correct in OM. If not you will nave to manually change this when the domain email is created.
  • Check client plesk account to ensure that the relevant IP is setup within Plesk.
  • Click the DNS Email button in OM. This will output the following, which then goes into a DP ticket:
Please setup the following in:

ns1v.datapipe.net
ns3v.datapipe.net
ns5v.datapipe.net

domain.com IN A IP 
www.domain.com IN A IP 
webmail.domain.com IN A IP 
lists.domain.com IN A IP 
mssql.domain.com IN A IP
domain.com IN MX 20 HostIP
domain.com IN MX 30 backup.mx.datapipe.net

Please also make support@hyve.com the owner so we have access to modify this zone via the mydatapipe console.
  • Be sure that the newly added domain is moved back to the end of the list on CMS, as we require that the top domain is the primary account domain.

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